Life insurance coverage firms are committing to elevated underwriting efficiencies and improved threat analysis by amassing extra knowledge and investing in new digital processes.
A brand new Accenture Analysis survey, Intelligent underwriting, of greater than 500 underwriters discovered that insurers are prioritizing knowledge use whereas additionally introducing robotics course of automation (RPA) and modern policy underwriting platforms. These methods use quite a lot of knowledge sources—some unconventional, corresponding to social media, and well being and wellness apps—to complement standard ones to offer deeper and extra actionable insights.
Working collectively, these new applied sciences cannot solely enhance underwriting effectivity but in addition create new alternatives by extracting larger worth from a deeper knowledge pool. That is excellent news for underwriters as a result of it permits them to look at threat extra totally than earlier than.
Want for effectivity
Enhancing underwriting effectivity is a key aim for insurers, as a result of our survey discovered that new applied sciences have really elevated the workload for underwriters. They instructed us expertise has had a constructive affect on their underwriting efficiency, however as a lot as 40 p.c of their time is now spent on non-core administrative duties corresponding to knowledge entry and knowledge gathering.
Our analysis exhibits that insurers want to enhance underwriter effectivity by investing in applied sciences corresponding to AI and Pure Language Understanding/Processing (NLU/NLP). The ensuing new capabilities, corresponding to automated knowledge extraction from buyer or producer paperwork, will free underwriters from these mundane duties and vastly enhance their capability.
Information on the level of want
However these knowledge are solely as helpful as they’re accessible; info turns into much more useful and introduced to underwriters after they most want it. It’s particularly helpful for underwriters to have wanted knowledge at their fingertips at key resolution factors all through the underwriting workflow.
My colleague Michael Reilly describes this functionality as a “third-generation underwriting platform.” Such a platform enhances workflow and coverage methods whereas containing all the info underwriters want for threat analysis. When built-in into the underwriting workflow, these clever and automatic platforms present underwriters with the info and insights they want, after they want them.
Transformational change underwriters search
We expect these platforms can present the transformative change to underwriting that time options up to now haven’t addressed successfully. Having knowledge on the level of want is vital to underwriting transformation.
Third-generation underwriting platforms maintain the facility to eradicate time spent on knowledge administration, and might even transcend underwriting by offering insights throughout the life insurance coverage worth chain. Such insights might, for instance, affect product improvement and distribution by figuring out and addressing alternatives in new and/or underserved markets.
We invite you to learn our newest white paper, AI-powered Insurance: Automated Underwriting – Reimagining the life insurance underwriting experience for productivity and profits, to discover new methods to empower your underwriters. Please contact Michael or me to be taught extra.
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Disclaimer: This content material is supplied for common info functions and isn’t supposed for use rather than session with our skilled advisors.