The Efma-Accenture Innovation in Insurance coverage Awards are quick changing into a litmus take a look at for the state of innovation – not simply inside the business at giant, however at a regional stage. This 2021 winner and Accenture shopper illustrate the highly effective impression of customer-centric AI inside the Asian area, and the impression an award win can have on enterprise.
China Life received the bronze Efma-Accenture World innovator award in 2021 for an ongoing tradition of innovation. The award was a primary for the corporate, and for China. MS&AD – additionally a extremely progressive enterprise – had virtually by no means entered any exterior awards, regardless of making use of innovation throughout their initiatives, companies and methods. The win enabled them for instance to key clients and stakeholders that they held authority on a world scale and have been endorsed by a reputable third-party entity. Let’s check out the improvements that set them aside, and why they have been acknowledged as greatest at school on the awards.
China Life – many years of innovation rewarded
Being a first-time applicant, China Life Insurance coverage Firm Restricted (China Life) stands out as the primary Chinese language participant to win the award since its inception. The insurer utilized with six packages, with the Clever Worth Analysis System for Gross sales Personnel and the Direct Fee of Medical Claims for Poverty Alleviation nominated for the Core Insurance coverage Transformation and the Related Insurance coverage and Ecosystems classes. A standard function in main insurance coverage innovators is a long-term, strategic give attention to innovation. The successful of the World Innovator award mirrored China Life’s decades-long give attention to innovation which, in 2020, culminated in a holistic digital transformation encompassing insurtech, cloud computing and infrastructure, cyber safety, and blockchain.
China Life’s Innovation is predominately customer-centric. It has subsequently centered on clever upgrades of its on-line companies, leading to contactless companies primarily based on digital video and clever identification for patrons to get pleasure from around-the-clock unique companies at house. AI is a number one know-how for insurance coverage transformation, and the case of China Life is not any totally different. AI know-how has been utilized in a number of processes, with the insurance coverage course of topic to clever evaluation methods, serving to to hurry up the timeliness of order issuance by 40% year-on-year. Clever ecosystems additionally play a task of their success. The corporate has offered direct claims settlement companies for over 5 million person-times all year long, coping with the service in a approach not solely faster but in addition hotter.
Rui – Li, Accenture Shopper Account Lead for China Life says, “In 2020, 99.9% of China Life’s private long-term insurance coverage purposes have been paperless, with greater than 100 million paperless insurance coverage insurance policies offered for the shoppers, saving roughly 800 tons of paper, a substantial contribution to inexperienced improvement.
“We’ve noticed their digital transformation journey. They actively look for enchancment and progressive options in each facet of their enterprise, from enterprise progress, to operation effectivity and buyer expertise.”
Mitsui Sumitomo Insurance coverage (MS&AD Insurance coverage Group) – redefining insurance coverage agent help
Mitsui Sumitomo Insurance coverage (a member of the MS&AD Insurance coverage Group) has developed MS1 Mind, the business’s first AI system for proposing the perfect insurance coverage plan, in collaboration with Accenture. The system implements AI to run an agent gross sales help system for roughly 34,000 of the corporate’s insurance coverage brokers and 1 million insurance coverage solicitors all through Japan. The entrance finish of the system combines SFA and CRM features, and the again finish has a number of massive information evaluation platforms for predicting buyer wants and a personalised video platform. The system is knowledgeable by 22 million buyer information factors, accidents, claims, and call heart data gathered over the previous 7 years. Powered by this huge quantity of knowledge, the AI can visualise the potential wants of consumers and personalize customer support could be offered primarily based on this data. Though this technique didn’t win an award at Efma, it was featured on the award ceremony as an innovation use case of AI that yr.
Award entries are an important alternative to attain recognition, benchmark your organization inside the business and share your innovation with the world. Making ready an entry doesn’t must be time-consuming.
Begin making ready your entry and go to our Final Entry Information for the Efma-Accenture Innovation in Insurance coverage Awards 2022.
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